GENERAL CONDITIONS OF SALE
All our prices are calculated in Thai Bath (Unless clearly specified in any other currency)
Air transportation to arrive to Thailand from the country you live in is never included in our rates, neither makes part of the services we propose. Travelers should inform themselves on this matter in their country
All our prices are given per person (whether tours are private or joining-up) – When it goes about private tours, prices are given for maximum 6 persons, corresponding to the maximum capacity per vehicle
Prices for 3 or 5 persons correspond respectively to a double room with one extra bed and to two double rooms with one extra bed in one of both rooms
Supplement for single room is given on request
All our prices for groups of more than 6 persons are given on request
All our rates include all legal local taxes
Our rates are subject to modification without any advice – Nevertheless, all reservations of hotels or land arrangement, once confirmed are never subject to ulterior augmentation
Airplane tickets booked and confirmed, but not yet paid and issued might be subject to ulterior augmentation. However, customers are given several days or even weeks to pay and issue these tickets at given price and so not to suffer any augmentation
Tips to guide, driver or luggage boys are never included on our prices and are considered as almost mandatory tradition in all South east Asian countries
Each booking must be placed mentioning us the precise dates, nationality, family name, names and gender or each passenger (date of birth for kids younger than twelve years must also be mentioned)
Only the customer will support possible consequences if an error is committed and not mention us the correct information, matching those of the passport of each passenger as well as correct arrival and departure dates
Each booking of airplane ticket must be placed with a scan of the passport of each passenger
Each visitor of Thailand must send us a scan of own passport at latest 3 weeks prior to arrival, so that we can contract a mandatory accidents’ insurance, whose price is included in our services (this condition is in conformity with our obligations of tour operator and are fixed by Thai law)
We only accept international bank transfers or credit cards VISA and MASTERCARD (without supplement) – Payments by card AMEX are subjects to a 3% extra charge on top of the total amount of the invoice
The customer will endorse all costs for bank transfer charged by his/her bank – NSTRAVEL will endorse the part of the costs charged by its bank after founds has arrived in Thailand
For the payment of airplane tickets (without any other product booked as hotel, land transfer or sightseeing) we do accept credit cards with an extra charge of 3% on cards VISA and MASTERCARD and of 5% on cards AMEX
For the payment of airplane tickets (Low cost companies), a full payment is due at the reservation and tickets are neither changeable, nor refundable
A deposit of 30% of the total amount invoiced is due at the confirmation of the program
The balance is due at the latest 30 days prior to arrival in normal period. If the arrival falls in festive period (from 15/DEC to 15/JAN), the balance will be due at latest 45 days prior to arrival
Each last minute booking (within the 30 days if arrival falls in normal period and within the 45 days if arrival falls in festive period), a full payment is due at the confirmation of the program
We do accept payment of a balance in cash on arrival (Consult us)
Our bank details
Travel documents, sanitary measures
Each passenger entering the Kingdom of Thailand must bear valid passport (passport must be valid at least 6 months beyond the end of stay).
For a big number of countries, as most of European ones or those of the Commonwealth, no visa is necessary for a touristic stay of maximum 30 days.
For any stay longer than 30 days or for citizen of numerous other countries, a visa is mandatory. Everyone is due to check the validity of his/her passport, as well as the necessity or not to apply for a visa, by consulting the consular services of the Kingdom of Thailand of the country they reside in
NS.TRAVEL will not bear any responsibility whatsoever is one of its customers is being refused access to plane flying to Thailand or is being refused access to the country for not bearing the necessary documents. In such a case, the whole trip would be considered as ‘no show’ and the total amount paid for the stay would be lost and not refundable
NS.TRAVEL strongly encourages its customers to consult competent medical services in the country they reside in, before traveling to Thailand. Only the recommendations of a competent doctor, in terms of hygiene, prophylactic treatments or diseases (endemic or not) are to be considered
Each individual travelling to Thailand in the frame of a program customized by NS.TRAVEL (including accommodation, local transportation and sightseeing) is automatically covered by a local insurance covering only accidents. It is being imposed by the government to local travel agents and matches Thai standards – This covering is included in NS.TRAVEL services and indemnities are very small, compared to those proposed by most of insurances sold in major western countries.
NS.TRAVEL therefore recommends to all its customers to subscribe a travel insurance in their country of residence and covering them during the whole length of stay.
NS.TRAVEL shall not bear any responsibility in case of accident, disease, robbery, death or any loss for its customers not covered by an insurance subscribed in their country of origin
Conditions for children
Special conditions apply for children younger than 12 years old, sharing room with parents (without extra bed or breakfast) – However, kids requesting extra bed and breakfast, pay the same price as adults – Few hotels propose the service of extra bed with breakfast at a special price for kids – Consult us
Some theatres, attraction parks or museums give special conditions to kids younger than 12 years and shorter than 1 meter 20 high – We do consider these conditions when we quote private programs – Consult us
All children travelling by air are submitted to the international rules applicable
In case of land transport (included in our private programs), a global price is calculated for the vehicle. This price won’t be discounted if children are part of the group of transported persons.
Kids travelling by train, boat or public coach and having their own seat, will pay the same price as adults
All trips, booked and confirmed, but subsequently cancelled by the customer up to 2 months prior to the arrival date will be penalized by an administrative fee, kept from the deposit before any refund – This amount raises according to the total amount of the invoice and compensates the quotation work, as well as costs we spent for reservation or operations – These amounts are
1000 THB if the total invoice doesn’t exceed 40000 THB
1500 THB if the total invoice doesn’t exceed 60000 THB
2000 THB if the total invoice is higher than 60000 THB
Nevertheless, all components of the reservation that are non-refundable (Train tickets, bus tickets or plane tickets on low cost companies) won’t be refundable either
In the case a trip is booked and confirmed, but dates are subsequently postponed by the customer (at least 2 months prior to arrival), no administrative fee will be kept, but the total of the invoice will be amended, matching the applicable price of the period in which the trip is postponed to.
Within the 2 months prior to arrival, cancellation conditions are the following (if the trip doesn’t fall in festive period – Christmas, New Year, Thai New Year, Chinese New Year)
From 60 to 30 days – 2% of the total amount of the invoice is non-refundable
From 29 to 14 days – of the total amount of the invoice is non-refundable
From 13 to 4 days – of the total amount of the invoice is non-refundable
Within the 3 days prior to arrival – The total amount of the invoice is non-refundable
No Show – The total amount of the invoice is non-refundable
Early departure – The part of the trip that remains to undertake after early departure date is non-refundable
Stricter conditions apply if the trip is planned during festive period – (Christmas, New Year, Thai New Year, Chinese New Year) – Consult us
In case of delay or last minute cancellation of your international flight to Thailand and if the delay passes one day and supposes additional costs, NS.TRAVEL won’t bear any financial responsibility for the possible additional costs. However, NS.TRAVEL will do utmost efforts to limit these costs and to amend the program so that the customer will suffer a minimum of inconveniences
Our general sale conditions do not apply to transport public included in our programs (train, place, coach, boat, …) – Only the sale condition of transportation companies will prevail
Following the cancellation of a reservation due to the customer, the refundable amount will be sent by bank transfer, but all bank costs of this transfer will be endorsed by the customer
All our rates include local taxes, service and VAT – Nevertheless, some local airports might claim arrival or departure taxes, not payable once tickets are being issued – These taxes never make part of our rates.
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at
SUMMARY OF KEY POINTS
Do we process any sensitive personal information?
Do we receive any information from third parties?
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e.
If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
If you are located in Canada, this section applies to you.
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations described in this section and/or with the following
Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents (
6. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than
When we have no ongoing legitimate business need to process your personal information, we will either delete or
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of
We have implemented appropriate and reasonable technical and
8. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at
9. WHAT ARE YOUR PRIVACY RIGHTS?
We will consider and act upon any request in accordance with applicable data protection laws.
However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor
If you have questions or comments about your privacy rights, you may email us at
10. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (
11. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the
If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g.
12. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated
13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may
14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
N.S. Travel & Tours Co., Ltd บริษัท หนุ่มสาวทัวร์ จำกัด
133/19-20 Ratchaprarop Road Makkasan , Rajchathaewee Bangkok 10400 Thailand
Phone : (+66) 2 640 1440
Fax : (+66) 2 642 4419
Email : info@NStravel.com
Website : www.Nstravel.com